FAQ

ALL YOU WANTED TO KNOW & MORE

WHAT ARE YOUR CANDLES MADE FROM?

Each candle is made from 100% soy wax and our fragrance oils are vegan friendly and paraben free. Each candle is lovingly hand poured at our village workshop.

ARE YOUR CANDLES VEGAN FRIENDLY?

Yes, we use 100% soy wax and fragrance oils that are vegan friendly and paraben free. We don’t test on animals. 

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept payment by debit and credit card or via paypal.

DO YOU OFFER GIFT CARDS?

Sorry, we do not currently offer gift cards.

DO YOU SHIP OUTSIDE THE UK?

Sorry, we do not currently ship outside of the UK. 

WHEN WILL MY ORDER ARRIVE?

Please allow 3-5 working days for delivery or 5-7 working days if you have requested personalised products. We use a local courier if possible but otherwise use a Royal Mail service. If you need your order sooner, please get in touch to see whether we can accommodate your request.

HOW SHOULD I CARE FOR MY CANDLE?

The first time you light your candle you should let it burn for at least two hours, or until the liquified wax at the top of the candle reaches the edge of the jar. You should not let your candle burn for more than four hours at a time and you should always trim your wick between burns. 
Please see our candle care & safety section for more tips.

CAN I RETURN THE PRODUCTS ORDERED?

We hope you love your candle but if not you may cancel your online order within 14 days from the date of receipt if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition.

WHERE CAN I BUY YOUR CANDLES?

You may purchase our candles online via our website or social media. We are also proudly stocked at Diggle Lock alongside other local products.

I AM INTERESTED IN STOCKING YOUR CANDLES, IS THIS POSSIBLE?

Of course, please get in touch using the contact form.